Questions we get

Rhino (.3dm) is our primary — send one and we work from it directly. Beyond that: DWG, DXF, AI, EPS, PDF, SVG for 2D; 3DM, STEP, IGES, STL, SKP, OBJ, SLDPRT, F3D for 3D. The only two we cannot work from are Blender and Cinema 4D — export to STEP or STL and we are fine. Vectors should be 1:1 scale, closed paths, text converted to outlines.

Typical turnaround is 5–7 business days. Large jobs, or anything needing finishing or assembly, usually run 10 business days or more. Tell us your deadline when you submit and we will tell you straight whether we can hit it.

No — we do not take metal work. Not aluminum, not steel, not brass. Our lasers are CO2, which cannot cut or mark metal at all. If your part has to be metal you want a waterjet or a fiber laser, not us. Ask and we will point you at a shop we trust.

CNC: 5ft x 10ft sheet, 12 inches of Z, tooling down to 1/16 inch diameter. Laser: 32 by 20 inch bed, cutting through material up to about 1/2 inch depending on what it is, and etching on objects up to 12 inches tall.

Down to a thousandth of an inch, in a material that cooperates. Solid wood moves with the season and foam compresses, so the real answer depends on your material and geometry. Tell us what the part has to fit and we will tell you what we can actually hold.

No. Chlorinated plastics release chlorine gas under a CO2 laser — a hazard to the operator and it corrodes the machine. We will not do it. But we do rout PVC and polycarbonate on the CNC, and that is completely routine. So the answer depends on the machine: router yes, laser never.

Deliberately, no. We cut such a wide range that stocking it makes no sense, and our suppliers are fast — often next-day. The upside for you is that you choose from a real catalog rather than from whatever happens to be on the rack. Each material page lists what we can get.

Yes. Ship it or drop it off. We will confirm first that it is something we can safely cut — see the list above. Two things to know. Work on customer-supplied materials carries a 15% surcharge on the affected fabrication: we did not source it, so we cannot vouch for it, and we carry the risk of how it behaves under a tool. And send enough — you are responsible for reasonable overage for setup, test cuts, and normal waste, and we offer no warranty on results produced on material you supplied.

Drop-off is by scheduled appointment only, after your deposit has cleared — book your own slot at division.nyc/schedule. Unloading is on you: we have no forklift and no loading dock on-site, and we do not provide unloading labor. If the material ships direct from a supplier, lumber yard, or freight carrier, arrange lift equipment through them or bring people to unload it. A delivery that turns up with no workable way to get it off the truck may be refused or rescheduled, and any redelivery or waiting time is billed to you.

No minimum. We cut one-offs and we cut production runs. There is a shop minimum charge on very small jobs, which we will tell you about up front.

Price is driven by material, machine time, and quantity — in that order. Send the file and we will price it, usually same day. Material we supply is billed at our quoted price, which reflects a standard material markup, unless the quote says otherwise in writing.

Yes, and it costs nothing. A budget range is an order-of-magnitude figure we give from a description or preliminary files, so you can size a project before it is resolved. It is not a quote: you cannot accept it, it has no validity period, and we are not held to it. A formal quote is a priced document we issue only once final files, materials, finishing, and deadline are confirmed, and it is valid for 7 days. Ask for a range any time. If you ask for a formal quote on unresolved files, we will send a range instead.

Changes are handled as a numbered change order, and work on the affected part of the job stops until you approve it in writing. Before you accept a quote, revisions are $150 per revision round from the first round — capped at 20% of the quoted value, so on a job under $750 you pay 20% rather than the flat $150. After you accept but before production starts it is $75 plus the price difference; once production has begun it is $150 plus the price difference plus whatever material and machine time is already spent. Nothing is charged for our own errors, for clarifying questions, or for changes that touch neither files, materials, nor schedule — ask early, questions are free. And if the change adds more than $500 of billable work the fee is waived, because the added scope covers it.

No — that is a new quote. Refining an existing scope is a revision; changing what is being made is a new job. A change to material, quantity, or the piece itself gets re-quoted from scratch with a fresh 7-day validity, and no revision round carries over from the prior quote.