FAQ

COST

  • Pricing is based on machine time, material, finishing, labor, and any other steps required to complete the job.

  • Once your job is complete we will send you an invoice that you can pay online using any credit card, Apple Pay, or bank transfer. We are not accepting in-person payments at this time; payments must be made in advance of pickup.

    Zelle payments can be made using the QR code on this page.

    We’re now also offering Buy Now Pay Later with Klarna, allowing you to pay over time. Choosing this option will require an additional charge of +6% of the total.

  • In most cases we do not require a deposit to run a job. In some instances where it is a high priced job, or it requires the purchase of material or a large investment of time, we may ask for a 50% deposit to start the job, and 50% due upon completion.

  • You can certainly pay in advance if you prefer.

  • We will estimate your job at no cost based on the first files that you send us. Each subsequent change to the file will cost an additional $25 to reevaluate the files.

  • Once a job has been committed to, whether by written acceptance in email and/or a deposit has been paid, the job is then in contract and agreed upon according to the quote on the latest drawings. If changes are made after that point, this is considered a change order, and additional fees may be incurred. These changes create additional work to re-setup your files, etc., and the fees are to cover this work.

PROCESS

  • Typical turnaround is 5-10 business days, unless otherwise stated.

  • We can likely rush your job and have it ready within 48 hours. Please let us know in advance. There will be a 20% rush fee for 48 hour rush jobs. If you need it within 24 hours, a 30% rush fee will be applied.

    We run jobs in the order that they are received. The rush fees apply to move your job to the top of the production schedule.

  • For larger objects, please inquire about our van service (within the greater NYC area) for a quote.

    Shipping and freight options are also available via UPS & FedEx. If you have an account number, please feel free to provide it.

    **DIVISION is not responsible for articles damaged or lost in transit.

files

  • You will need a vector (drawing) file to cut along profile lines. These files are typically created in Illustrator, AutoCAD, Rhino, etc.

    Raster (image) files cannot be used to cut, and can only be used to etch. If you need your file converted, we can do so for additional fees.

  • To learn more about vector vs. raster files, please see "Vector v Raster".

materials

  • Please see our materials pages for Laser Cutting and CNC routing.

  • In most cases you can provide your own material. We only require that you provide us with specifications of what you would like to cut so that we can ensure the feasibility and that it’s non-toxic.

    When clients provide their own material, we apply a small customer-supplied material surcharge of +15%. That covers the extra handling, inspection, coordination, and the added risk we take on compared to when we supply the material ourselves.

    Because we didn’t source the material, we don’t have control over consistency, flatness, or internal defects. The surcharge offsets the additional handling and the risk of issues during machining.

    Some shops roll it into their base pricing. We just break it out so it’s clear and consistent. When we supply the material, that surcharge doesn’t apply and we assume responsibility for the stock.

    When we supply the material, we stand behind it. With customer-supplied material, machining time is still billable if an issue comes from the stock itself—that’s part of why the surcharge exists.

  • We can cut non-ferrous metal on the CNC router. We cannot cut any metal with the laser cutter, however anodized aluminum can be etched.

  • Materials purchased by DIVISION on behalf of the client are billed upon purchase and remain the responsibility of the client regardless of project completion. In the event a project is delayed, paused, or canceled after materials have been ordered or received, the client agrees to reimburse all material costs in full.

    Materials stored at DIVISION’s shop beyond 7 calendar days from written notice or invoice date may be subject to a storage fee of $50 per day, unless otherwise agreed in writing.

    If materials remain unpaid and unclaimed for 30 calendar days following final written notice, they will be considered abandoned property. At that point, DIVISION may dispose of or resell the materials in a commercially reasonable manner to recover outstanding costs, without further obligation to the client.

    Any proceeds from resale will be applied to the outstanding balance. Storage fees will continue to accrue until the matter is resolved.

other policies

  • All pickups and drop-offs must be scheduled in advance using the online scheduling system: https://www.division.nyc/schedule

    This also applies to delivery services and Uber pickups and drop-offs.

    If you come without an appointment and we are not here, we are not responsible. You may also be asked to wait if we are servicing other clients.

    If you require additional assistance unloading a large material drop-off, there may be additional charges for the labor.