Terms & Conditions
The terms of working together.
Plain version: send a file, we quote it, a 50% deposit reserves your spot and starts the clock, we make it, and we tell you when it's ready. The full terms are below.
Quotes & estimates
Quotes are based on the specifications and information provided at the time of quoting and are valid for 7 days. Estimates for materials and labor are good-faith projections; final cost may vary as described below. Changes to supplied files after quoting may incur a $25 per file re-estimate fee.
Deposits & payment
A 50% deposit is required to reserve production time and begin work. The deposit is non-refundable once work or material procurement has begun. The balance is due before or upon release or delivery of the finished work. Payment of the deposit confirms the client has read and agreed to these terms.
Turnaround & scheduling
Typical lead time is 5–7 business days for cutting, or 10+ business days for fabrication or finishing, unless otherwise stated — beginning when the deposit has cleared and final specifications, materials, and approvals are confirmed. Scheduling and turnaround begin at cleared deposit, not at quote approval. Lead time is an estimate, not a guarantee, and may be affected by scope, material availability, and finishing or cure requirements.
Rush orders
Expedited turnaround may be available subject to shop capacity, for a surcharge of 20% on the affected work. Rush terms must be agreed in writing before expedited work begins, and rush orders are paid in full up front — not a 50% deposit.
Materials & cost overages
Material costs are passed through to the client at cost, with receipts provided. Where meeting the client's timeline or specifications requires expedited or retail-sourced materials, or where actual material costs exceed the estimate, the difference is billed at cost. We notify the client of a material overage before proceeding where reasonably possible.
Client-provided materials
When the client supplies their own materials, DIVISION is not responsible for their quality, condition, suitability, hidden defects, or how they respond to machining or finishing, and offers no warranty on results produced on client-provided materials. The client is responsible for supplying sufficient quantity, including reasonable overage for setup, test cuts, and normal waste; DIVISION is not liable for client material consumed, damaged, or spoiled in the normal course of work. Work on customer-supplied materials carries a 15% surcharge on the affected fabrication. Defective or unsuitable client-provided materials that cause delay or rework may incur additional time and cost.
Changes & revisions
Changes to design, scope, or specifications after approval are re-quoted as a change order and require the client's written approval before we proceed. Changes may affect both price and timeline. File changes after quoting may incur the $25-per-file re-estimate fee above.
Sales tax
Applicable sales tax is added per New York State rules, based on where the order is picked up or delivered. Tax-exempt customers must provide a valid exemption certificate.
Completion, notification & release
Work is released only after fabrication, finishing, and any required cure time are complete. DIVISION notifies the client when pieces are ready; pickup or delivery is scheduled after that notice. Clients should not schedule pickup or arrange transport before receiving a ready-confirmation. Nothing leaves the shop unsealed or before required cure time is complete.
Communication
DIVISION does not provide running status updates during production. We reach out at the points that matter: to confirm the start once the deposit clears, if anything needs the client's input, and when pieces are ready. Clients are welcome to email with specific questions.
Delivery
Delivery is available for an added fee based on distance, vehicle, and time, scheduled once pieces are cured and travel-ready.
Handling
DIVISION is not responsible for damage resulting from handling or transport that occurs before release, or that is carried out against DIVISION's guidance.
Storage
Completed work not picked up or scheduled for delivery within 14 days of the ready notice may incur a storage fee of $50/week. Work unclaimed after 90 days may be considered abandoned.
Late payment
Balances remaining unpaid 7 days after the ready notice accrue a late payment service charge of 1.5% per month (18% per annum) on the outstanding amount until paid in full.
Liability
DIVISION's liability for any claim related to the work is limited to the amount paid for the work. DIVISION is not liable for damage occurring after release or resulting from client-directed handling, transport, or installation.
Acceptance
Payment of the deposit — or clicking Accept on the online quote — confirms the client has read and agreed to these terms.