terms
quote validity
Quotes are valid for 7 days and are based on the specifications provided at the time of quoting.Deposit & start date
A [50%] deposit is required to reserve production time and begin work, and is non-refundable once work or material procurement has begun. Scheduling and turnaround begin only when the deposit has cleared — not at quote approval.Late payment
Balances remaining unpaid 7 days after the ready notice accrue a late payment service charge of 1.5% per month (18% per annum) on the outstanding amount until paid in full.Turnaround
Typical lead time is 5–7 business days for cutting, or 10+ business days for fabrication or finishing, from cleared deposit and approved specifications, unless otherwise stated. Lead time is an estimate, not a guarantee.Rush
Expedited timelines are available when capacity allows, for a 20% surcharge on the affected work, agreed in writing before work begins.Materials
Materials are billed at cost. Where meeting your timeline or specifications requires expedited or retail-sourced materials, actual cost may exceed the estimate; we flag overages before proceeding where reasonably possible.Client-provided materials
DIVISION is not responsible for the quality, condition, defects, or performance of materials supplied by the client, or for client material lost to normal setup, testing, and waste. No warranty is offered on results produced on client-supplied stock.Changes
Changes to design or scope after approval are re-quoted as a change order requiring written approval, and may affect price and timeline.Sales tax
Applicable sales tax is added per New York State rules, based on where the order is picked up or delivered. Tax-exempt customers must provide a valid exemption certificate.Completion & release
Work is released only after fabrication, finishing, and any required cure time are complete. DIVISION notifies you when pieces are ready; pickup or delivery is scheduled after that notice — please do not schedule transport before receiving it.COMMUNICATION
We don't provide running status updates during production. We'll reach out at the points that matter — to confirm your start once the deposit clears, if anything needs your input, and when your pieces are ready. You're always welcome to email with a specific question, and we'll respond as we're able.Delivery
Delivery is available for an added fee based on distance, vehicle, and time, scheduled once pieces are cured and travel-ready.Handling
DIVISION is not responsible for damage resulting from handling or transport that occurs before release or against our guidance.Storage
Completed work not picked up or scheduled for delivery within 14 days of the ready notice may incur a storage fee of $50/week. Work unclaimed after 90 days may be considered abandoned.Acceptance
Payment of the deposit confirms you have read and agree to these terms.