The terms of working together.

Quotes & estimates

Quotes are based on the specifications and information provided at the time of quoting and are valid for 7 days. Estimates for materials and labor are good-faith projections; final cost may vary as described below. Revisions to supplied files, design, or scope after quoting are handled under Changes & revisions below.

Budget ranges vs. quotes

DIVISION offers two things, and they are not the same. A budget range is a free, non-binding order-of-magnitude figure given from a description or preliminary files, to help a client size a project before it is fully resolved. It is not a quote, cannot be accepted, carries no validity period, and is not held to. A formal quote is a priced, acceptable document issued only once final files, materials, finishing, and deadline are confirmed, and is governed by the terms on this page. Clients are welcome to a budget range at any time and at no cost; requests for a formal quote on unresolved files will be answered with a budget range instead.

Deposits & payment

A 50% deposit is required to reserve production time and begin work. The deposit is non-refundable once work or material procurement has begun. The balance is due before or upon release or delivery of the finished work. Payment of the deposit confirms the client has read and agreed to these terms.

Turnaround & scheduling

Typical lead time is 5–7 business days for cutting, or 10+ business days for fabrication or finishing, unless otherwise stated — beginning when the deposit has cleared and final specifications, materials, and approvals are confirmed. Scheduling and turnaround begin at cleared deposit, not at quote approval. Lead time is an estimate, not a guarantee, and may be affected by scope, material availability, and finishing or cure requirements.

Rush orders

Expedited turnaround may be available subject to shop capacity, for a surcharge of 20% on the affected work. Rush terms must be agreed in writing before expedited work begins, and rush orders are paid in full up front — not a 50% deposit.

Materials & cost overages

Materials supplied by DIVISION — including sheet goods, hardware, coatings, and finishing consumables — are billed at DIVISION's quoted price, which reflects a standard material markup, unless otherwise noted in writing on the quote. Where meeting the client's timeline or specifications requires expedited or retail-sourced materials, or where actual material costs exceed the estimate, the difference is billed. DIVISION will notify the client of a material overage before proceeding where reasonably possible.

Client-provided materials

When the client supplies their own materials, DIVISION is not responsible for their quality, condition, suitability, hidden defects, or how they respond to machining or finishing, and offers no warranty on results produced on client-provided materials. The client is responsible for supplying sufficient quantity, including reasonable overage for setup, test cuts, and normal waste; DIVISION is not liable for client material consumed, damaged, or spoiled in the normal course of work. Work on customer-supplied materials carries a 15% surcharge on the affected fabrication. Defective or unsuitable client-provided materials that cause delay or rework may incur additional time and cost.

Client material delivery & unloading

Clients supplying their own materials are responsible for delivering them to the shop and for unloading them. DIVISION has no forklift and no loading dock on-site and does not provide unloading labor. Where material ships directly from a supplier, lumber yard, or common carrier, the client must arrange lift equipment through that party or provide sufficient labor to unload. Material drop-off is by scheduled appointment only, after the deposit has cleared. A delivery that arrives without a workable means of unloading may be refused or rescheduled, and any resulting delay, redelivery, or waiting-time cost is the client's.

Changes & revisions

Changes to design, scope, specifications, or supplied files are handled as a numbered change order. Work on the affected portion of the job stops until the change order is approved in writing. Every change order states the change, the price difference, and the revised ready date.

Change order fees are charged by stage, because the cost of a change rises sharply once a job is programmed and in production:

• Quote revision, before acceptance — $150 per revision round, from the first, capped at 20% of the quoted value.
• After acceptance, before production begins — $75, plus the re-quoted price difference.
• After production has begun, meaning files programmed, material cut or ordered — $150, plus material and machine time already spent billed at full rate, plus the re-quoted price difference.

In addition:

• The quote revision fee is capped at 20% of the quoted value. On a job quoted below $750 the fee is 20% of the quote rather than the flat $150. The cap applies only to the pre-acceptance quote revision fee, not to the post-acceptance change order fees above.
• Rework beyond 30 minutes caused by the change is billed at the applicable shop rate, on top of the change order fee.
• The change order fee is waived where the change adds more than $500 in billable work — in that case the added scope is the compensation.
• An approved change order resets the schedule. The revised ready date stated on the change order replaces the original; the original turnaround estimate is void. Production time is re-slotted subject to shop capacity.
• A change to material, quantity, or the piece itself is a new quote, not a revision. Where the scope changes materially rather than being refined, the job is re-quoted from scratch with a fresh 7-day validity, and no revision round carries over from the prior quote. Refining an existing scope is a revision; changing what is being made is a new job.
• No fee applies to errors on DIVISION's part, to clarifying questions, or to changes that affect neither files, materials, nor schedule. Ask early — questions are free.
• Change orders on rush jobs are paid in full up front, consistent with rush terms.
• A change order that reduces scope does not refund work already performed or materials already procured.

Sales tax

Applicable sales tax is added per New York State rules, based on where the order is picked up or delivered. Tax-exempt customers must provide a valid exemption certificate.

Completion, notification & release

Work is released only after fabrication, finishing, and any required cure time are complete. DIVISION notifies the client when pieces are ready; pickup or delivery is scheduled after that notice. Clients should not schedule pickup or arrange transport before receiving a ready-confirmation. Nothing leaves the shop unsealed or before required cure time is complete.

Communication

DIVISION does not provide running status updates during production. We reach out at the points that matter: to confirm the start once the deposit clears, if anything needs the client's input, and when pieces are ready. Clients are welcome to email with specific questions.

Delivery

Delivery is available for an added fee based on distance, vehicle, and time, scheduled once pieces are cured and travel-ready.

Handling

DIVISION is not responsible for damage resulting from handling or transport that occurs before release, or that is carried out against DIVISION's guidance.

Storage

Completed work not picked up or scheduled for delivery within 14 days of the ready notice may incur a storage fee of $50/week. Work unclaimed after 90 days may be considered abandoned.

Late payment

Balances remaining unpaid 7 days after the ready notice accrue a late payment service charge of 1.5% per month (18% per annum) on the outstanding amount until paid in full.

Liability

DIVISION's liability for any claim related to the work is limited to the amount paid for the work. DIVISION is not liable for damage occurring after release or resulting from client-directed handling, transport, or installation.

Acceptance

Payment of the deposit — or clicking Accept on the online quote — confirms the client has read and agreed to these terms.